Is "The Video Game Company" a SCAM?

TL;DR

The Video Game Company isn't an outright scam, but consistent quality control failures and no customer service response make it hard to recommend over eBay.

Key Points

• 1.Game Boy Play It Loud ($120, "Very Good"): Functioned well but had two loose screws rattling inside, magnetized to the speaker, causing the case to gap open — a clear inspection failure.
• 2.Crystal Original Xbox ($200, "Fair"): Missing the promised AC adapter, AV cable, and the controller's breakaway connector, making it unusable out of the box. The included controller also didn't work.
• 3.PS Vita 1000 ($235, "Very Good"): Came with a PS Vita 2000 charger (wrong model), and the console was passcode-locked by a previous owner — rendering a $235 purchase a complete paperweight.
• 4.NES ($110, "Fair"): The only console that arrived complete with correct cables, worked first try, and had no issues — ironically the best experience of the entire order.
• 5.Modded Mew Game Boy Color ($220): Shell swap and IPS screen looked solid and matched market price (~$200), though a minor crackling volume wheel and only a 60-day warranty (vs. 1-year on eBay) were noted.
• 6.PS3 Super Slim ($165, "Good"): Arrived wiped and functional with correct cables, but the $35 copy of Quantum of Solace sold with it refused to load despite looking clean.
• 7.Pricing overall: Games were consistently slightly overpriced (TMNT for $19 vs. low-to-mid teens; Medal of Honor for $16), and console prices were roughly at or slightly above market without the reliability to justify it.
• 8.Customer service: After emailing about warranty issues, the company — which promises a 48-hour response — went completely silent for over five days with zero reply.